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Support · We're here to help

How can we help?

Quarter Pole is built and supported directly by our founding team. Every email comes to a real person, read by Kevin or Daniel personally. Typical reply within 4 hours on business days.

Email us

support@quarterpoleapp.com

The fastest way to reach us. Every email is read by Kevin or Daniel personally. Typical reply within 4 hours during business days.

Write to support

Help us help you

What to include

Your account email · app version (Settings → About) · iPhone model and iOS version · what you were trying to do and what happened instead · a screenshot if applicable.

Common questions

Answers, fast.

Do I need to verify my identity to sell? +
No. Quarter Pole does not collect a government ID and does not run a background check. Sign-up is open. What happens instead: before you submit a listing you sign an attestation that you have the right to list the horse, that the information is accurate, and that the sale is legally compliant. Then a person reviews the listing before it appears.
How long does listing approval take? +
Listing takes minutes: photos, a bio, and an Equibase link. No documents are required. Your listing then enters a review queue, where a person reviews it before it appears in the marketplace. You'll get a push notification the moment your listing goes live.
Are there commissions or transaction fees? +
Quarter Pole charges no commissions and no transaction fees. We're a marketplace and messaging platform. Buyers and sellers handle transactions directly off-platform.
What makes Quarter Pole different from an open marketplace? +
Facebook groups and classifieds publish whatever is typed into them. On Quarter Pole every listing passes a human review before it appears, every seller signs an attestation, and pedigree and race data import straight from Equibase instead of being typed in by the seller. We do not vet the person or warrant the horse, so always do your own due diligence before you send anyone money.
How do I delete my account? +
In the app: Settings → Privacy & Security → Delete Account. Your account, listings, and personal data will be deleted within 90 days. Any documents you chose to submit are typically purged within minutes of review.
I forgot my password. +
On the sign-in screen, tap “Forgot Password.” You'll receive a reset link at your registered email within 30 seconds. Check your spam folder if it doesn't arrive.
Other ways to reach us
Direct lines

By topic

General: support@quarterpoleapp.com
Privacy & data requests: privacy@quarterpoleapp.com
Security: security@quarterpoleapp.com
Press & partnerships: hello@quarterpoleapp.com

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Available now

Quarter Pole is live on the App Store. Download it free and start browsing reviewed listings today.

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