Quarter Pole is founder-led and every support email is reviewed by a real person. Typical reply within 4 hours on business days.
Reach Us
support@quarterpoleapp.com
The fastest way to reach us. Every email is reviewed by the Quarter Pole team. Write to support →
What to include
Your account email · what you were trying to do and what happened instead · a screenshot if applicable · on iOS, the app version and iPhone model; on the web, your browser.
Common Questions
Do I need to verify my identity to sell?
No. Quarter Pole does not collect a government ID and does not run a background check. Sign-up is open. What happens instead: before you submit a listing you sign an attestation that you have the right to list the horse, that the information is accurate, and that the sale is legally compliant. Then a person reviews the listing before it appears.
How long does listing approval take?
Listing takes minutes: photos, video, asking terms, ownership interest, and horse details. Your listing then enters a review queue, where a person reviews it before it appears in the marketplace. You will be notified the moment your listing goes live.
Are there commissions or transaction fees?
Marketplace access is free today. Buyers and sellers handle transactions directly off-platform, and Quarter Pole does not hold funds. Any future service or fee would be clearly disclosed before launch.
What makes Quarter Pole different from an open marketplace?
Facebook groups and classifieds publish whatever is typed into them. On Quarter Pole every listing passes a human review before it appears and every seller signs an attestation. We do not vet the person or warrant the horse, so always do your own due diligence before you send anyone money.
How do I delete my account?
In the iOS app: Settings → Privacy & Security → Delete Account. Your account, listings, and personal data will be deleted within 90 days. On the web, email support and we will handle it for you.